FAQ
What kinds of payment do you accept?
Our gift shop website accepts payment through PayPal, though you do not need to have a PayPal account to do this. PayPal accepts payment through all major debit / credit cards.
Where do you ship to and how much does postage cost?
We currently ship to mainland UK, and all postage is £3.95 per item.
How long is delivery?
All postage is 3-5 working days, Royal Mail second class. Please note the last date for guaranteed Christmas delivery is Monday 19th December.
Please also be aware that your delivery maybe affected by planned postal strikes.
How will my parcel arrive?
Each gift box will be wrapped in a fully biodegradable bag.
Can you ship to a different address?
Please specify delivery address if different to billing address at point of purchase.
Is the packaging recyclable?
All our gift packaging is recyclable or compostable.
Do you accept returns?
If there are any issues with your order once it arrives, please contact our customer services team on shop@heligan.com
Can I track my order?
We are unable to track your order, but if you have any concerns about your delivery please contact our customer services team on shop@heligan.com