Our online shop accepts payment through most credit and debit cards, and PayPal, though you do not need to have a PayPal account to use paypal. PayPal also accepts payment through all major debit / credit cards.
Where do you ship to and how much does postage cost?
Unfortunately, we are currently only able to offer to postage to the UK.
Our current rates are: UK postage: £4.50 per order. Orders over £50.00 are free. (UK only.)
How long is delivery?
We aim to dispatch your order 1-2 after receiving it. All postage is by Royal Mail second class, please allow 3-5 working days from dispatch date.
Can you ship to a different address?
Yes, please specify delivery address if different to billing address at point of purchase.
Is the packaging recyclable?
Where possible our packaging is recyclable or compostable.
Do you accept returns?
If there are any issues with your order once it arrives, please contact our customer services team on shop@heligan.com
Can I track my order?
We are unable to track your order, but if you have any concerns about your delivery please contact our customer services team on shop@heligan.com
Where can I use my Gift Card and when does it expire?
Our Gift Cards can be used for garden admission, Local's Passes and Memberships. They can also be used in any of the hospitality and retail outlets across site. Unfortunately, we are unable to accept payment by gift card online.
